FAQs. General Information UK and Ireland

Why should I buy firewood logs from LogsOnline?

At LogsOnline, we prioritize offering quality firewood and providing the best customer service. Feel free to reach out to us with any questions you may have. Our firewood logs are kiln-dried hardwoods and carry the 'Ready to Burn' certification by Woodsure, indicating their low moisture content of less than 20%. We source our logs from responsibly managed woodland, using locally sourced virgin timber with FSC certification. Whether you need a single net of logs or a bulk order as a wholesale retailer, our distribution center ensures prompt delivery.

What is 'Ready to Burn'?

'Ready to Burn' is a certification by Woodsure, the firewood quality assurance scheme. It guarantees that the firewood has a moisture content below 20%. The 'Ready to Burn' logo signifies that the firewood is suitable for use as wood fuel. Using wood with assured low moisture content results in 80% more efficient burning and reduced emissions.

Why shouldn't I burn wet wood?

Burning wet wood not only makes it challenging to start a fire, but it also releases harmful emissions such as soot, tar, and creosote into the atmosphere. These emissions can damage your wood burning appliances and lead to additional maintenance and costs in the long run.

What are my delivery options?

We offer both Economy and Premium Delivery services. Our trusted delivery partners ensure timely delivery to the agreed location.

  • Economy Delivery: Default option, arrives 2-3 working days from dispatch. Delivered on a pallet using a tail lift lorry with a hand pump truck. Please note that crane facilities are not available. Free on bulk orders over £99.00 within most UK and Ireland postcodes, excluding Highlands and offshore destinations (additional surcharge applies).
  • Premium Delivery: Available at an additional charge of £25.00 per pallet. Delivered the day after dispatch, within 1-2 working days of order. An email confirmation will be sent, and delivery will take place between 9:00 a.m. and 5:00 p.m. as an 'open booking' without further notification.

Do you deliver on weekends?

Yes, we offer Saturday Delivery at an additional charge of £30.00 per pallet. Orders must be received by Tuesday 3:00 p.m. for delivery on the following Saturday. Your order will be delivered between 8:30 a.m. and 1:00 p.m.

What happens after I buy firewood logs from LogsOnline? Upon purchase, you will receive an order confirmation email from us. Your order will be dispatched from one of our depots, typically on the same day, depending on the time of your order.

Do you offer free delivery?

Delivery is free on all orders over £25 when delivered via our national delivery network within mainland UK and Ireland. Offshore destinations are subject to a delivery surcharge.

Do I need to be home to receive the delivery of my firewood logs?

No, you have the option to receive the delivery without a signature. Simply indicate in the comment box on the checkout page that you are comfortable with this arrangement.

Who owns Logs Online?

Logs Online is owned by Good Wood Distribution Ltd. We prioritize excellent customer service and product quality, ensuring the best experience for all our customers.

Are there any environmental considerations when burning firewood?

Burning firewood can release carbon emissions into the atmosphere. However, when sourced sustainably and burned efficiently, firewood can be considered a renewable and carbon-neutral fuel source. Choosing locally sourced firewood and using high-efficiency appliances can help minimize the environmental impact of wood burning.

How should I store my firewood?

Proper firewood storage is important to maintain its quality. It's best to store firewood in a dry, well-ventilated area, preferably off the ground and protected from rain or snow. A firewood rack or sheltered storage shed works well for this purpose.


If you have any more questions please call us at UK 03332203413  or email us at [email protected]