Delivery Information UK & Ireland. All orders under £100 will be delivered next day before 12 Monday- Saturday
Updated 2nd Nov 2020.
We are seeing an increasing demand for our heating fuels following Lockdown 2. We have the stocks but at times the delivery network is under increasing pressure that it may not deliver to you on time. The 2nd wave is starting to make itself known. We will do our best for you at all times but please be patient. Plan ahead and give your self plenty of time to get your orders. Pick a date for delivery and we will endevour to get it to you on time.
Orders received after 2:00 p.m. will be despatched on the next working day and we will book your delivery on the service chosen, but the delivery may in exceptional circumstances take longer if the depots have staff shortage issues due to Covid-19. These are difficult times for business and everyone is working hard behind the scenes to provide the best service possible.
We aim to deliver all orders under 100kg the next working day before 12 Monday - Saturday. Our delivery partner is performing very good at the moment so most deliveries arrive on time. All orders over 100kg are booked with Palletways on a 2-3 day service, you can select a date that suits you best at checkout and we will do our best to meet your request.
Delivery is free on all bulk orders over £100.00 when delivered via our national delivery network to most UK and Irish postcodes.
Express Next day delivery service is available for UK postcodes at an additional charge of £25.00 per pallet and goods will be delivered the day after despatch and within 1-2 working days of order. This will be delivered on your chosen day between 9.00 a.m. and 5:00 p.m. You will receive an email to confirm that it has been despatched – it will then be delivered the following day as an ‘open booking’, but you will NOT receive a further call.
Saturday Delivery is available free on orders under £100. For larger orders over £100 there is an additional charge of £25.00 per pallet. But orders must be received by Friday 11:00 a.m. otherwise it will be delivered the following Saturday. N.B. Saturday deliveries WILL NOT BE BOOKED IN, they will just appear on your chosen day and will be delivered between the hours of 8.30 a.m and 1.00 p.m.
If you have a gravel drive we suggest you order nets so these can be booked in as a handball delivery off the lorry avoiding any problems with the pump truck getting stuck.
All national deliveries will be ‘Economy’ which is 2-3 working days from despatch (unless otherwise specified) and delivered on a pallet using a tail lift lorry with a hand pump truck. (No crane facilities). Delivery is free on all bulk orders over £100.00 when delivered via our national delivery network to most UK postcodes excluding Scottish Highlands and Islands. All offshore destinations will be subject to a delivery surcharge.
If you cancel the order straight away there is no cancellation charge, however, if you cancel the order once it has been dispatched then there will be a charge of £49.00.
Orders received after 2:00 p.m. will be despatched on the next working day and delivered within the specified lead time as quoted on the website. Economy Delivery Service has delivery times between 9:00 a.m. and 5:00 p.m. This is termed as an ‘open booking’ with no time specified, just the day that you have selected for delivery.
AM Delivery Service is available with delivery between 9.00 a.m. and 12:00 p.m. and for an additional charge of £25.00 per pallet.
PM Delivery Service is available with delivery between 1:00 p.m. and 4:00 p.m. and for an additional charge of £25.00 per pallet.
Saturday Delivery is available at an additional charge of £55.00 per pallet. But orders must be received by Friday 11:00 a.m. otherwise it will be delivered the following Saturday. N.B. Saturday deliveries WILL NOT BE BOOKED IN, they will just appear on your chosen day and will be delivered between the hours of 8.30 a.m and 1.00 p.m.
In the event of you agreeing to delivery and not being at home during the agreed time period, or they're not being a safe place to leave the goods, a redelivery charge of £25.00 per pallet will be made.
Delivery drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will risk assess each delivery and always be as helpful as possible where conditions allow.
In the event of a delivery not being possible due to poor access or gravel drive then the delivery will have to be “kerbside” (i.e. left as near to the property as possible). If this is still not possible on the day, a re-delivery charge of £20 may be imposed.
All goods must be checked on arrival and delivery paperwork signed unless a prior agreement has been made with the delivery company to leave the goods at the property at which point these will be left at the customer’s risk.
On making a bulk purchase, once delivered the pallet on which the product is delivered automatically becomes the property of the purchaser.
Any delivery issues must be reported immediately to LogsOnline, email@example.com.
Lead times may extend during busy periods.
For more information please contact: firstname.lastname@example.org