ABOUT US

We are a family run e-commerce business serving the UK and Ireland with facilities and staff in both countries. We believe in providing premium quality charcoal and kiln-dried firewood topped off with quality customer service. We guarantee the quality of our kiln dried firewood logs, LogLites, and BBQ charcoals as we want our customers to feel reassured when ordering online from our website, especially for the first time!

The logs we offer can be used in various applications, from the domestic log burner, fireplaces or fire pits to the live-fire cooking restaurants and commercial log fired pizza ovens. We offer our customers a variety of wood species to choose from, we offer kiln dried Ash, Oak, and Birch. Our standard free delivery service is from Monday to Friday between 9 am – 5 pm

The company philosophy is all about offering excellent customer service be it over the phone, via our online chat or email communication. Please feel free to pick up the phone if there is something you are not sure about. We have a 24hour customer chat helpline that will ensure you’re able to speak to someone at any time of the day.

We are so confident about the quality of our products we are offering a Money Back Guarantee on all our kiln dried logs, kindling, and LogLites.

Terms and Conditions of Money Back Guarantee:

  1. If your product delivered by us does not meet the specification as clearly specified on our website in relation to moisture content etc, then we guarantee a full refund.
  2. The product should be stored as instructed, i.e. undercover to avoid the product getting wet. We cannot refund where the product has been left outside or stored incorrectly.
  3. Any problems or claims should be made within a ‘reasonable’ length of time after delivery and no longer than 30 days after purchase.
  4. Our Money Back Guarantee relates to all our kiln dried logs, LogLites, and kindling only.
  5. This only relates to product quality and does not relate to delivery or accidental damage caused that does not relate to the product moisture content.